Genie

Full product tour

Admin Support Centre

How do I onboard?

Descriptions of the roles available to organisation users

What are the different roles?

Support for adding a new user to your organisation

How do I add a new admin user onto Genie?

How do I add a new profile onto Genie?

Support for the onboarding process as an Admin User

Onboarding

How do I start resourcing?

Add custom tags to profiles, unique to you

How do I add tags to profiles?

How do I book someone I know already?

Segment profiles by certain filters, such as skill and level

How do I search profiles by a filter?

Support for reviewing a brief and its responses

How do I review matches to my brief?

Support for removing matches from your brief

How do I remove someone from my brief matches?

What are the brief duration type options?

Finding out whether someone is available to work on your brief

How do I check someone's availability?

How do I request clearance within a brief?

Support for next steps after clearance is approved

What happens once clearance is approved?

What happens if clearance is declined?

How do I amend a clearance request?

How do I cancel a project, request or allocation?

How to assign your resourcing roles whilst you're away

What happens if I'm away?

Support on how to create a copy of a brief

How do I duplicate a brief?

Support for the resourcing process as an Admin User

Resourcing

Find answers and get help from Intercom Support and Community Experts

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